Privacy Policy

Effective: November 4, 2026

Your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to alexjimenez.ca and its subdomains, including members.alexjimenez.ca and academy.alexjimenez.ca (the "Website"), our free resources, courses, classes, and the Momentum community (the "Services").

1. Who we are

The Website is operated by WeBalloonz Inc., operating as Alex Jimenez ("we," "us," "our"), a corporation registered in Ontario, Canada. We are responsible for the personal information we collect.

Privacy Officer: Alex Jimenez
Email: [email protected]
Mailing address: #1047, 201-1065 Canadian Place, Mississauga, ON L4W 0C2, Canada

We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL). We also respect the privacy rights of visitors from the United States, the European Union, and elsewhere, as described below.

2. Information we collect

Information you give us

• Free resource and opt-in forms: your first name, email address, and city.
• Contact and support messages: your name, email address, and anything you choose to tell us.
• Account and purchase information: your name, email, billing address, phone number if you provide it, and what you bought. Payments are handled by our third-party payment processor. We do not see or store your full card number; we may receive limited details such as the card type, the last four digits, and payment status.
• Community profile and posts: your display name, profile photo, bio, and the posts, comments, photos, and messages you share in the Momentum community.
• Live calls: live calls are recorded. If you join, your name, image, voice, and chat messages may be included in the recording, which is shared with members as a replay. You can keep your camera and microphone off.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages visited, links clicked, and the dates and times of your visits.
• Cookies and similar technologies: small files that keep you logged in, remember your preferences, keep the Website secure, and help us understand how the Website is used.
• Email engagement: whether our emails were delivered, opened, or clicked.
• Analytics and advertising tools: we may use analytics and advertising tools, such as Google Analytics or Meta or TikTok pixels, to understand how the Website is used and measure the results of our ads. See Section 2A.

Public sharing of posts and wins: If you post in the community, we may share your posts, results, and wins in our marketing, using only your first name or initials unless you give us more consent. You can opt out or ask us to remove a shared post at any time by emailing [email protected].

2A. Cookies, analytics, and advertising tools

We may use analytics and advertising tools, such as Google Analytics or Meta or TikTok pixels, to see how visitors use the Website and how our ads perform. These tools use cookies or similar technologies and may collect device and usage data, such as pages viewed and actions taken. When we add them, we will update this policy and, where the law requires it, ask for your consent first.

How to opt out: You can block or delete cookies in your browser settings, use the Google Analytics opt-out browser add-on, adjust your ad preferences in your Meta and TikTok account settings, and use industry opt-out tools such as optout.aboutads.info or youradchoices.ca. Blocking some cookies may affect how the Website works.

We do not knowingly collect sensitive information such as health or financial account information, and we ask that you not share it in the community.

3. How we use your information and why

Purpose	Basis
Deliver free resources you request	Your consent / your request
Create and manage your account, process payments, and give you access to courses and Momentum	To fulfil our contract with you
Run the community and live calls, and share replays with members	To fulfil our contract with you
Send receipts, account notices, billing reminders, and important updates	To fulfil our contract and meet legal obligations
Send newsletters, tips, and offers	Your consent (you can withdraw anytime)
Share member posts and wins in our marketing (first name or initials only)	Your consent when you post (you can opt out anytime)
Answer questions and give support	Your request / our legitimate interests
Keep the Website secure and prevent fraud and abuse	Our legitimate interests and legal obligations
Understand how the Website is used and improve our content and ads	Our legitimate interests, or your consent where required
Keep records for tax, accounting, and legal purposes	Legal obligations

We only collect what we need for these purposes and will ask for your consent before using your information for a new purpose.

4. Email marketing and your consent (CASL)

We only send you marketing emails if you have given us permission, for example by opting in through a form or pop-up, or as otherwise allowed by CASL (such as after a purchase). Every marketing email identifies us, includes our contact information, and has an unsubscribe link. You can unsubscribe at any time by clicking that link or emailing [email protected], and we will process your request within 10 business days. Even if you unsubscribe from marketing, we may still send you transactional messages about your purchases, account, or membership.

5. Who we share your information with

We do not sell your personal information. We do not share it for money or for cross-context behavioural advertising, except that if we add advertising pixels in the future (see Section 2A), this may count as "sharing" under some US state laws, and you can opt out as described there. We share information only with service providers that help us run our business, and only as needed:

• GoHighLevel / LeadConnector, which hosts our Website, forms, members area, community, courses, CRM, and email tools.
• Stripe and PayPal, our payment processors, which handle checkout and billing.
• Email delivery providers, which send our emails.
• Zoom (or another video platform we may switch to), which hosts our live calls and recordings.
• Analytics and advertising providers, if we add them (see Section 2A).
• Professional advisers, such as our accountant or lawyer, under confidentiality.

These providers may only use your information to provide services to us and must protect it. We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or reorganization of our business.

Content you post in the Momentum community is visible to other members, and replays are visible to members. Please think before you share.

6. Where your information is stored

We are based in Canada, but our service providers, including GoHighLevel, store and process information on servers in the United States and possibly other countries. When your information is in another country, it is subject to that country's laws and may be accessed by its courts, law enforcement, and national security authorities. We use contracts and other measures to make sure our providers protect your information to a standard comparable to Canadian law. If you are in the European Union or United Kingdom, we rely on appropriate safeguards, such as standard contractual clauses offered by our providers, where required.

7. How long we keep it

We keep personal information only as long as we need it for the purposes above:

• Email list: until you unsubscribe or ask us to delete it, and then we keep a minimal record so that we respect your choice.
• Account and purchase records: for as long as you have an account, and purchase records for up to 7 years for tax and accounting purposes.
• Community posts: while the community is active or until you delete them or ask us to.
• Call recordings: replays are part of our rotating member content and usually stay available for about 3 months, after which they may be removed.

When we no longer need information, we delete or anonymize it securely.

8. How we protect it

We use reasonable physical, technical, and administrative safeguards, including encrypted (HTTPS) connections, secure payment processing by our processor, access controls, and limiting access to people who need it. No system is 100% secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

9. Your rights and choices

You can ask us to:

• Access the personal information we hold about you;
• Correct information that is inaccurate or incomplete;
• Delete your information, unless we need to keep it for legal or contract reasons;
• Withdraw your consent, for example to marketing, at any time (this may limit the Services we can provide); and
• Tell you how your information has been used and shared.

To make a request, email [email protected]. We may need to verify your identity. We will respond within 30 days, as PIPEDA requires. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

You can also control cookies through your browser settings. Blocking some cookies may affect how the Website works.

United States visitors (including California): Depending on your state, you may have the right to know what personal information we collect, to access, correct, or delete it, to opt out of the "sale" or "sharing" of personal information or targeted advertising, and not to be discriminated against for using your rights. We do not sell personal information. To use any of these rights, email [email protected]. These state laws may not apply to a business of our size, but we will honour reasonable requests anyway.

EU/UK visitors: If the GDPR applies to you, you also have the right to restrict or object to certain processing, to data portability, and to complain to your local data protection authority. The bases we rely on are listed in Section 3.

10. Children

The Website and Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

11. Third-party sites and tools

The Website may link to other websites and tools, including AI tools we teach. Their privacy practices are governed by their own policies, so please read them. Please do not enter other people's personal information into AI tools.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the new version here with a new effective date, and if the changes are significant we will let you know by email or a notice on the Website.

13. Contact us

Questions, requests, or concerns? We are happy to help.

Privacy Officer: Alex Jimenez
WeBalloonz Inc., operating as Alex Jimenez
Mailing address: #1047, 201-1065 Canadian Place, Mississauga, ON L4W 0C2, Canada
Email: [email protected]